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Terms & Conditions
By placing an order on this page, you agree to the following Terms and Conditions:
1. Product Information & Usage Disclaimers
Patch Test Recommended: Our hair care products are formulated for cosmetic and external use only. We strongly recommend performing a patch test on a small area of skin 24 to 48 hours prior to full application, especially if you have sensitive skin, known allergies, or medical conditions.
Avoid Eye Contact: Avoid contact with eyes. In case of accidental contact, rinse thoroughly with cool water immediately.
Individual Results: Individual hair types, textures, and scalp conditions vary. Results from using our products may differ from person to person and are not guaranteed.
Not Medical Advice: Product claims, ingredients listings, and usage guides provided on this site are for informational and cosmetic purposes only and do not constitute medical advice or claim to cure, treat, or prevent any scalp or skin conditions. Consult a dermatologist or physician if you have underlying medical concerns.
2. Orders, Pricing & Availability
Order Acceptance: Receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order quantity for any reason.
Pricing & Typographical Errors: Prices and availability are subject to change without notice. In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse any orders placed for the item listed at the incorrect price.
Usage & Resale: Products purchased from this site are for personal use only and may not be resold or redistributed without express written consent.
3. Shipping & Delivery
Processing Times: Standard order processing takes 1–3 business days prior to shipment.
Delivery Delays: Delivery times are estimates and may be subject to carrier delays, weather conditions, or high seasonal volume. We are not liable for shipping delays once the package is handed over to the carrier.
Address Accuracy: Customers are responsible for providing correct shipping address details at checkout. Charges incurred due to re-routing or re-shipping misaddressed orders will be the responsibility of the customer.
4. Returns, Exchanges & Refunds
Hygiene & Safety Policy: Due to the hygiene and personal care nature of hair care products, opened or used items generally cannot be returned or exchanged unless defective or damaged upon arrival.
Damaged or Defective Items: If your product arrives damaged, leaking, or defective, please contact our support team at customercare@cafehairco.com within 7 days of delivery with photos of the damaged item and packaging for a replacement or refund.
Unopened Returns: Unopened and unused items in their original packaging may be returned within 30 days of delivery, subject to our return shipping and restocking policy.
5. Limitation of Liability
To the fullest extent permitted by law, Café Hair Co. shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products or inability to use this website.
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